Privacy notice

Who we are

This website is operated by TRACK LIVE PROJECT MANAGEMENT SERVICES L.L.C (trading as “Lumeo”, “we”), registered in Dubai, United Arab Emirates under number 1053046 (trade licence) / 1918993 (commercial register), registered address Office A-24, Al Murar, Deira, Dubai, United Arab Emirates. For privacy questions, contact order@lumeofin.com.

What we collect

When you submit the contact form we collect the information you provide: name, work email, company, role, country or region, inquiry type and your workflow description, plus optional company website and marketing preference. We also record limited technical context such as the source page, referrer where permitted, campaign/UTM values and submission time.

We ask you not to submit transaction-level data, customer information, credentials or other sensitive information, and we do not request it.

Why we use it and our legal basis

We use your information to review and respond to your inquiry and to route it to the appropriate person. Legal basis: our legitimate interest in responding to your enquiry. Marketing updates, if you opt in, rely on your consent, which you may withdraw at any time.

Retention

We retain inquiry information for up to 24 months from our last contact with you, after which it is deleted or anonymized.

Processors and international transfers

We use service providers to operate this site and route inquiries and measure usage: Formspree (contact-form delivery); Google Fonts (web-font delivery); Google Analytics 4 (usage analytics, loaded on every visit). Your information may be processed by these providers outside the UAE; such transfers are protected by the providers’ contractual data-protection commitments.

Cookies and analytics

See our Cookie notice. We use Google Analytics 4 to understand how the site is used. It loads automatically on every visit, sets cookies and processes data through Google (which may be outside the UAE), with IP anonymization enabled. You can record a decline preference anytime via the “Cookie settings” link in the footer. Other vendors: Google Fonts (web-font delivery); Formspree (form submission).

Your rights

Depending on your location, you may have rights to access, correct, delete or restrict the processing of your information, and to object or lodge a complaint with a supervisory authority. To exercise these rights, contact order@lumeofin.com.

Changes

We may update this notice; the current version is published at lumeofin.com/privacy.

Last updated: 2026